Return Policy
Last Updated: August 9, 2026
At BOOPAW, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please contact us and we will do our best to make things right.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Be in the original packaging, when applicable
- Include proof of purchase or your order number
If more than 30 days have passed since your order was delivered, unfortunately, we cannot guarantee a refund or replacement.
Please do not send your purchase back to the manufacturer or supplier. Contact us first so we can provide the correct return instructions.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos or a short video showing the problem
If the issue is confirmed to be our error or the product arrived damaged or defective, we may offer a replacement or a full refund at no additional cost to you.
Non-Returnable Items
Certain items may not be eligible for return for hygiene or safety reasons.
We will clearly identify any product that is non-returnable on its product page before purchase.
Gift cards and digital products, if offered, are also non-refundable unless otherwise required by applicable law.
Refunds
Once we receive and inspect your returned item, we will send you an email confirming that we have received it.
We will then notify you whether your refund has been approved or declined.
If approved, your refund will be issued to your original payment method.
Please allow your payment provider or bank additional processing time for the refund to appear in your account.
Late or Missing Refunds
If you have been approved for a refund but have not received it yet:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
- If you have completed these steps and still have not received your refund, contact us at:
Return Shipping
If you are returning an item because you changed your mind, ordered the wrong product, or no longer want the item, you may be responsible for the return shipping costs.
Original shipping charges are generally non-refundable unless the return is due to an error on our part, a damaged item, or a defective product.
If the return is caused by an incorrect, damaged, or defective item received from us, please contact us before shipping anything back. We will provide further instructions.
Do not return an item to the address shown on the original package without contacting us first.
Exchanges
If you receive a defective, damaged, or incorrect item, we may offer a replacement instead of a refund.
To request a replacement, contact us at:
Please include your order number and photos or video of the issue.
Order Cancellation
If you need to cancel or change an order, please contact us as soon as possible after placing your order.
Because orders may be processed quickly, we cannot guarantee that a cancellation will be possible once an order has entered processing or fulfillment.
If the order has already been shipped, you may need to follow our return process after delivery.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
BOOPAW
Email: support@boopaw.store
Website: boopaw.store
We’re always happy to help and want you to have a great experience shopping with BOOPAW.